Prestashop - 1.4 Guida Utente Pagina 63

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When your customers ask for their invoices, you can redirect them to their
user accounts, in their order history, which keeps all of their invoices
available for them.
Delivery Slips
Printing a delivery slip is exactly like printing an invoice. Select the dates,
as well as the options you would like, and then confirm to create your
documents.
Merchandise Returns
Under the ―Merchandise Returns‖ tab, you have the possibility of allowing
customers to send products back to you.
Click on the tab and a form will appear. Select your choice, the time of
validity, and save.
Once you have activated this option in your Back Office, the customer can
choose to return an item. In order to do this, he must do the following:
1. Access his orders history, from his account.
2. Select the order he wants to send an item back from.
3. Select the product(s) that he wishes to return by ticking the box
next to its/their name(s).
4. (optional) Add an explanation, in order for the store to understand
why the item is to be returned.
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